FAQ
Frequently Asked Questions about Kitview Mobile
- The keyboard does not appear anymore when typing in a text field
- The error code ERR_KDS_CODE_2 (“communication with Kitview PC is impossible”) appears when the mobile app can no longer establish a connection with Kitview Connect Desktop
- The error code ERR_KDS_CODE_1 (“the current patient in Kitview PC is invalid”) appears when Kitview Connect Desktop cannot identify or load the patient that should be active on the workstation
- I can’t cast media
- Kitview Mobile is not working properly (connection issues with a workstation, photos not being sent, a module stuck while loading, media casting not working, etc.)
- I can’t display the list of devices to cast to (iOS only)
- How to install a Chromecast?
- The Kitview Comparator does not launch – The ‘ipad’ collection group does not exist
- In Media Library > Gallery, I can’t access the photos stored in the Google Photos mobile app (Android only)
- Scanned documents are not in the correct orientation
- The list of scenarios displayed on the mobile device does not match the one defined in Kitview PC
- The transfer of the captured photos to Kitview PC is slow
- How to take photos with the AMATHINGS Bluetooth remote shutter?
- The captured photos are distorted (fisheye effect)
- How do I unlock the orientation on my mobile device?
- The captured photos are not in the correct orientation
- The captured photos are not of good quality / not sharp